About Us
What We do
At Collab Technologies, we have created a niche in providing solutions to small and enterprise organizations thereby gaining trust and building a long lasting relationship with our customers.
Our core services includes:
- Unified Communications
- Contact Center Solutions
- Video and telepresence Solutions
- Conferencing Solutions
- Enterprise Collaboration Consulting
Why we do this
Voice, Video and Contact Center technologies have been long lasting. Here at Collab Technologies, we believe that applying these technologies to your business model and practices maximizes the abilities for organizations to communicate and expand their product hence our goal is to help organizations achieve success by utilizing some of their existing tools.
Solution Practices
Contact Center Solutions
Contact Center Solutions
We review, design, implement contact center solutions using the existing tools within your existing environment. Upon completion, we hand over documentation for future use of the administrators.
We also provide day-to-day support for customers that do not have administrators for day-to-day support
Contact Center Customization
In today's contact center solutions, managers are looking to maximize agents time thereby increasing efficiency. At Collab-Tech, we provide several customizations within the contact center solutions by creating automated tools to assist. We create custom Cisco Finesse Gadgets that allows the agents focus on the customers while bringing all platforms within their existing screens.
Call Flow Design
We assist customer in reviewing and designing existing on new call flow thereby providing recommendations on industry standards.
We provide end to end detail which also includes all reporting platform which provides insight into the daily operations of the contact center.
Unified Communications
Voice over Internet Protocol
We provide solutions around call routing platforms which includes several telephony platforms depending on each customers requirements. We specialize in Voice over IP solutions wether on-premise or cloud solutions.
Support
We provide support to several Unified Communications platform which includes all major telephony vendors.
If you can think of it, we can do it.